Frequently asked questions

OUR CAKES

How many slices can a whole cake serve?


Our 16cm whole cake can be sliced up to 8 slices and our 20cm whole cakes can be sliced up to 12 slices.




What is the shelf life of cakes?


All products have a maximum shelf life of +1 day from date of purchase.




How can I best store or keep the cakes?


All products are recommended to be kept refrigerated within 1 hour after purchase or collection.




Where can I find allergen information of cakes?


Allergen information is provided under individual product pages within the website. Do approach our staff or email us at hello@dear.nesuto.com should you require more information.




Are the confectioneries and cakes Halal?


Nesuto Patisserie is not halal certified.





ONLINE ORDERS

Are cutleries provided with cakes ordered online?


We provide cake knife with every order. Big and Small candles are available upon request before you checkout and confirm your order.




Can I cancel my order after I have made payment?


As stated in our terms and conditions, no refunds, exchange, cancellations or amendments to dates and items is applicable once payment is processed and completed online.




Can I order assorted slices online?


Online orders are only applicable to whole cakes. You may order assorted slices at our patisserie.




Which dates are available for pick up and delivery? Why can’t I select the date I want?


It is too close to your desired date. We have a 2 days lead time before the date of pick-up/delivery.





DELIVERY ORDERS

Do you provide delivery services?


Yes, we do provide delivery services.




What are the delivery charges?


Delivery services are chargeable at $22 or $25 dependable if it falls on Public Holidays.




Are there any restrictions to locations?


There are no restrictions to locations at the moment. We are able to provide delivery services island-wide within Singapore.




Can I cancel the delivery of my order and choose to pick up instead?


Once delivery option is selected and payment is made, no amendments or refunds will be accepted.




What happens when I am not around during the delivery of my order?


Orders not picked up from delivery personnel on selected date will be forfeited. Request for the re-delivery of order on a different date or to a different pickup location is not available.





SELF-COLLECTION ORDERS

Where can I pick up online orders and what are the available pick up timings?


Pick up location is at Nesuto Patisserie (53 Tras St, #01-01, Singapore 078992). Pick up timings are stated on the order page. Once confirmed, it cannot be amended, you may write in to hello@dear-nesuto.com to request for earlier or delayed timings but requests are subjected to availability.




Can I cancel the pick up of my order and choose to have it delivered instead?


Do write in to hello@dear-nesuto.com at least 2 days in advance for this request.




What happens when my online order is not picked up?


Orders not picked up from our patisserie on selected date will be forfeited. Request for pick up of order on a different date is not available.





AT OUR PATISSERIE

How can I make a reservation to dine-in?


Nesuto Patisserie do not accept reservations for dine-in, except for our Seasonal Afternoon High Tea, click here to find out more.




What are the last order timings at Nesuto Patisserie?


The last order for dine-in is 930pm and 945pm for takeaways on Monday to Thursday. The last order for dine-in is 1030pm and 1045pm for takeaways on Friday and Saturday. The last order for dine-in is 530pm and 545pm for takeaways on Sunday.




Can I purchase or reserve whole cakes from Nesuto Patisserie?


As whole cakes available at the shop are reserved for sale by slices for dine-in customers, you may call the shop ahead of time to check on the availability before heading down for purchase.





INSTAGRAM
LOCATE US
CONTACT US
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FAQ
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TANJONG PAGAR
53 Tras Street
Singapore 078992
CALL US:
+65 6920 2922
OPENING HOURS:
Mon - Thu
12pm - 10pm
Fri - Sat
12pm - 11pm
Sun
12pm - 6pm
EXCLUSIVE PROMOTIONS | EARLY BIRD SALE

© 2019 NESUTO PATISSERIE. ALL RIGHTS RESERVED.